Our customer is a corporation with many different offices around the world. For their Berlin office (Germany) we are recruiting a:

Digital Customer Care Representative for the German market

The ideal candidate likes to support customers via phone and email, he has good communication skills and he is patient and resilient. Moreover, he speaks English at B2 level and German at C1 and he likes to work in a dynamic international environment.

Responsibilities

Managing incoming emails, messages, calls and customer service inquiries
Assessing customer’s business needs
Handling customer complaints and answering questions regarding digital services
Build sustainable relationships with customers
Being proactive when proposing new services to existing customers

Requirements

English B2 and at least German C1
Great communication skills
Customer focus
Easy to work with
Nice to have previous experience in similar roles dealing with customers
Great computer skills
Team working skills
Flexibility and Resiliency

The company offers:

Permanent contract/temporary contract (1 year)
International environment
Introductory training to the company
Great company environment
Clear career pattern
Private medical insurance
Quarterly bonus
If interested please send your cv at info@itselecta.com with the job reference JOBID:108 in the title AND:

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