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We are a customer experience agency dedicated to helping premium and luxury brands transition from a transactional to a relationship model. Through customized programs combining multi-touch point evaluation, voice of the customer analysis, staff assessment, and training, we provide a solid platform that elevates brand experience from satisfying to inspiring, and builds emotionally-engaged customer relationships that last.We presently serve over 200 luxury and premium brands across a wide range of market segments: cosmetics, fashion, watches & jewelry, automotive, travel and more. With 17 offices in Asia, Europe, the Middle East, and the Americas and a diverse team representing 26 nationalities, we are a truly global company with a passion for superior customer experience that is internationally consistent and locally relevant.
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