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  • Customer Success Research Executive
    • Full Time
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Job Description

Customer Success – Research Executive

Location: Berlin or Munich with additional travel throughout Germany

Would suit student or similar

Client: Decathlon Germany

Duration: 1 Month initial (potential to extend to 3 Months)
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About MishiPay

We bring the best of the online shopping experience into physical stores with our Scan, Pay and Go journey. Our technology allows in-store shoppers to use their phone to scan the barcode of any item in the store, receive enriched product information, pay directly in the app and simply walk out once payment is complete. We work with some of the world’s largest retailers including names like Decathlon, Dufry, Relay and Eroski.

The role

The role of the CSE is to visit Decathlon Germany stores and carry out in depth research including:
Decathlon team members including store manager, champion, department managers and wider shop floor team.
Marketing materials (validation and improvements)
Shopper research inside the store and present results back to key stakeholder
In some instances, also showcase the app and dashboard (depending on permission from the store manager).
In summary, the candidate will be required to produce a report per store covering:
Attitude towards Scan & Go (Red, Amber, Green)
What drivers can improve their attitude (mitigation on Red, Amber).
What do they need to maximise Scan & Go

Requirements
Excellent communication skills and happy to engage with shoppers and store manager executives.
Good understanding of technology and applications.
Fluent in German and English.
Driving licence
Experience of working in retail stores is a bonus
Work weekends


About MishiPay

We bring the best of the online shopping experience into physical stores with our Scan, Pay and Go journey. Our technology allows in-store shoppers to use their phone to scan the barcode of any item in the store, receive enriched product information, pay directly in the app and simply walk out once payment is complete. We work with some of the world’s largest retailers including names like Decathlon, Dufry, Relay and Eroski.

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