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  • Account Manager l Customer Success Manager
    • Berlin
    • 6 Months and above
    • 50,000 €- 60,000 €
    • Full Time
    • Total Views 2986

Job Description

We are looking for the most talented and passionate individuals that love to work in demanding and international environments. Our business team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS start-up. We aim to constantly improve our sales and marketing processes to grow at a fast pace.

As a Customer Success Manager, you will be the advocate for our customers. You will gain experience interacting with clients of all levels, in a variety of industries. We expect you to treat Customer Success as a product at Beekeeper, innovating and iterating on the customer experience. You will be measured on customer retention and customer satisfaction.

Your Responsibilities

  • Interact with customers of all levels (VPs and Directors) through multiple channels (emails, chats, calls, and in-person meetings)
  • Project manage customers through accomplishing a successful implementation
  • Provide coaching and best practices to improve the adoption of Beekeeper and make your customers raving fans
  • Deliver quarterly business reviews and reports to align with customer’s business objectives
  • Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations
  • Contribute to overall improvement of internal processes
  • Be the voice of the customer

What we look for in you

  • Native in German and fluent in English
  • Strong written / verbal communication and in-person presentation skills
  • Positive attitude and passionate about customer success
  • Comfortable working multiple projects simultaneously
  • Proven effectiveness with difficult customer situations and expectation management
  • Minimum of 2-3 years of relevant work experience with mid-market or enterprise customers
  • Eligibility to work in the EU
  • Bonus Points
  • Working experience in a SaaS company
  • Background in Internal Communication or HR
  • Technical understanding of HR SaaS landscape
  • Technical knowledge of APIs, various data PII infrastructures, compliance standards, etc.
  • Previous project management work
  • Experience in conducting in-person or online workshops

What we offer you

  • An amazing company culture and the unique opportunity to shape the future of internal communication in a tech-driven environment
  • Exposure to both users and customers that use the products you build
  • Influence on the products we build through a flat organizational structure
  • An international team that challenges you to find the best possible solution

How to apply
Please send us your complete application with CV including links/information to any projects you have done inside/outside your day job. Please note that we will only consider complete applications.

About Beekeeper AG

Beekeeper ist eine mehrfach ausgezeichnete Mitarbeiter-App, die dabei hilft, den Arbeitsplatz von gewerblichen Mitarbeitern zu digitalisieren. Unsere Mission besteht darin, diejenigen Menschen zu verbinden, die zuvor von der internen Kommunikation im Unternehmen weitgehend ausgeschlossen waren. Beekeeper macht Mitarbeiter über Standorte und Abteilungen hinweg in Echtzeit erreichbar und integriert  bestehende IT-Systeme und Kommunikationskanäle auf einer sicheren Plattform. Unser smartes Dashboard hilft dabei, bessere Entscheidungen zu treffen und Prozesse zu optimieren. Beekeeper ist bei Mitarbeitern in mehr als 130 Ländern als mobile Kommunikationsplattform im Einsatz. Zu unseren Kunden zählen Unternehmen wie Ricola, Leffers oder MANN+HUMMEL. Neben dem Hauptsitz in Zürich ist Beekeeper mit Standorten in San Francisco, Berlin und London vertreten.

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