What to expect from this position:
The VP will be the overall responsible party for delivering of eKomi’s software solutions to clients and supporting these clients through customer support after go-live.
The worldwide team of 30+ professionals will be headquartered in and coordinated from Berlin.
The team includes pre-sales consultants, project managers, implementation consultants, strategic consultants and customer support representatives.
Steering software implementation (including pre-sales) on time, within budget and meeting the defined quality levels.
Hands-on management, including conceptualization of solutions, milestone planning, project management, capacity planning and project profitability.
Delivering exceptional customer support to our customers.
What we expect from you:
The ideal candidate has a degree in Computer Science or Business Informatics, or a combination thereof.
Alternative degrees will be considered with appropriate work experience.
Applicants need sound knowledge and experience in the most current methods of software pre-sales, implementation consulting and strategic consulting and excellent skills and experience in project management and controlling.
Ideally, the candidate offers a combination of a strong technical background, sound business judgment, and experience within organizations with standard software products and large customer bases.
He/she has at least five years of work experience in the IT and software environment, and at least five years of working in a top management consultancy.
Ideally, applicants are currently working in an industry related to customer experience management.
Having a background with other software companies with high focus on growth based and innovative software solutions is a plus.
Join a highly motivated and diverse team from approximately 20 countries that lives English as a company language.
Enjoy fun, success, and Berlin vibes in our headquarters between Kreuzberg and Mitte
And last but not least; a competitive compensation package.
If you are interested in above, please email your resume + certificates to firstname.lastname@example.org
About eKomi Ltd.
eKomi is the high-growth market leader for customer feedback software solutions and services in Germany, as well as one of the leading providers in Europe, with further global reach and ongoing expansion. Since founding in 2008, eKomi’s growth was fueled by seller rating solutions for all major SERPs. Today, eKomi supports thousands of customers (e.g. Allianz, E.ON, Esprit, s.Oliver, Sixt or Commerzbank) with its customer experience (CX) and feedback management solutions. Professional services, incl. strategic consulting, complete eKomi’s portfolio.